Camp Fire

Customer Service

Delivery

Shipping is free.

I ship all items using Royal Mail First Class and I aim to post within 48 hours of your order being placed.

 

Delays resulting from the current Covid19 situation cannot be helped but I will make sure that you are kept up to date with your order every step of the way.

 
 

Refunds and Returns

This product is completely handmade from natural materials and I take great care to ensure it is perfect.  However, I cannot account for hidden faults within the wood.  If you have any issues at all with your purchase, please contact me and I will gladly discuss a way to rectify the situation.

Customers are responsible for paying return shipping costs.

This policy does not cover damage sustained from deliberate or accidental misuse or improper care.

 

How To Care For Your Product

This is a natural wood product and should be treated as such. It is given a coat of Boiled Linseed Oil before being posted but there are simple ways that you can make your product last a lifetime.

  • Avoid submersion in water. If this occurs, dry with a towel and air dry at room temperature.

  • A coat of wood preserving oil such as Boiled Linseed Oil can be applied once a year or more to ensure ongoing water repellency.

  • Store in a warm, dry place.

 

The wood can expand and contract microscopically for the first few months as humidity in the air and ambient temperatures affect it. Rubbing it down for 10 seconds with a piece of 600 grit abrasive paper will restore the perfect finish. This is purely aesthetic.  It is NOT RECOMMENDED that you use any abrasive paper coarser than 600 grit as this may damage the finish of the product.

 

Oil (such as Boiled Linseed Oil or similar) should be applied afterwards.